FAQ

The best way to determine how much the extended health insurance policy will cover is to call directly to the insurance company (Pacific Blue Cross, Green Shield, Sun Life, etc.) with your plan ID, group ID and policy number. The customer service at the insurance company is usually able to determine the coverage amounts based your policy. Only the policy holder or the Power of Attorney (if the POA agreement is on file with the insurance company) can obtain this information. If you get stuck, give us a call and we can help you.

Island Mediquip is an authorized provider with VAC and we are very familiar with the funding procedure. Funding depends on the piece of medical equipment needed as to whether VAC will fund the equipment quickly. Most equipment funding requires a letter of justification from an occupational therapist, a physicians' note, and two quotations from authorized equipment providers. The best way to figure out coverage or to obtain the required documentation, it is best to call our experienced administration staff.

There is a lot of factors to consider when determining funding through the Provincial Government programs. Island Mediquip is an authorized vendor for the Provincial Government for Durable Medical Equipment for Vancouver Island and Powell River, so is very knowledgeable on the requirements. The best way to determine coverage is to either contact the experienced staff at Island Mediquip or contact an Occupational Therapist through the Home and Community Care program.

Either we obtain a signed ‘Assignment of Payment’ form from the Power of Attorney or the Client, so we can be paid directly from the Insurer or the total amount is paid once the funds are paid to the Client or the Power of Attorney. If we receive the signed AOP form, we will require the remaining 20% to be paid once the equipment has been delivered and setup. If you need any assistance during this process, please call our experienced staff and they can guide you through the process.

We are currently an approved vendor for Vancouver Island and Powell River for all provincial government funding sources for durable medical equipment. The best place to start is to call Central Intake in your community and get an Occupational Therapist or Physiotherapist to provide an assessment. They are very knowledge on the funding process through government funding sources and can determine your eligibility.

We offer an extensive rental pool of equipment which helps reduce of upfront costs of purchasing equipment. In addition, we often have gently used or demonstration medical equipment which may be available at a reduced price.